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Shipping & Payment Policy

Delivery:

Please note: The Courier Service is a 'best effort' service. Many factors can affect timely delivery (weather, traffic, break downs etc.) and we therefore cannot guarantee that we will be able to deliver the next day, we will however do everything in our power to get it delivered.

Areas falling out of the Major Centres classification (View on The Courier Guy website) may be subject to service only on certain days and will take between 2 to 3 days additionally.

Delivery charges and weight limitations are as set out on the Shipping Page after checkout.

Standard and Free delivery service does not have any insurance cover whatsoever although we do ensure the package is safely packed, we can not be held liable for any damages or loss once dispatched. Should you require insurance, choose the option on the Shipping page.

The Free Delivery overnight service is applicable only to packages up to 2kg, anything over 2kg may incur additional charges and will be sent on an Economy Road Service which may take between 2 to 4 days to deliver. Free Delivery is also Limited to Major Centers as prescribed by The Courier Guys coverage areas. Outlaying areas Excluded. Please choose any other option for outlaying areas.

To qualify for overnight orders must be paid and received before 12:00 as we need some time to make up your packages.

Orders on a Thursday after 12:00 or Friday before 12:00 will only be delivered on Monday.

Orders after 12:00 on a Friday will only be delivered on the Tuesday.

Packages can be delivered any time during the day up until 18:00.

We can not provide specific delivery times or instruct the courier to deliver at specified times.

We can deliver to your home, or to your place of business.

It's a hand to hand courier service, so we can not deliver to P.O. Boxes

Couriers do not deliver on public holidays, Saturdays or Sundays.

Any questions or comments please mail us at vapehyper@gmail.com

Payments :

All payment made through Payfast will automatically be allocated to the order if the procedure is followed correctly. These orders will be processed as we receive them.

Paying via Payfast Instant EFT should be done immediately as instructed to by the Payfast system. Copying the reference number for later payment will result in the order not being linked and you would need to contact Payfast for a refund. We will not receive the order and will not be able to assist as we would not be able to find the payment.

Should you not be able to pay via Payfast, we can provide direct EFT details with a reference number. The payment would have to reflect on ourside and will take longer to process as we need to locate the payment and link it to an order before sending for processing. Please ensure that the reference number is correct when paying, we will not be able to allocate the payment with incorrect info and further delays may occur.

Should you pay via EFT (Payfast Instant EFT excluded) please send us your order before paying so that we can check stock availability.

Any questions or comments please mail us at vapehyper@gmail.com