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Shipping Policy


Please note: The Courier Service is a 'best effort' service. Many factors can affect timely delivery (weather, traffic, break downs etc.) and we therefore cannot guarantee that we will be able to deliver the next day, we will however do everything in our power to get it delivered.

Areas falling out of the Major Centres classification (View on The Courier Guy website) may be subject to service only on certain days and will take between 2 to 3 days additionally.

Delivery charges and weight limitations are as set out on the Shipping Page after checkout.

Standard and Free delivery service does not have any insurance cover whatsoever although we do ensure the package is safely packed, we can not be held liable for any damages or loss once dispatched. Should you require insurance, choose the option on the Shipping page.

The Free Delivery overnight service is applicable only to packages up to 2kg, anything over 2kg may incur additional charges and will be sent on an Economy Road Service which may take between 2 to 4 days to deliver. Free Delivery is also Limited to Major Centers as prescribed by The Courier Guys coverage areas. Outlaying areas Excluded. Please choose any other option for outlaying areas.

To qualify for overnight orders must be paid and received before 13:00 as we need some time to make up your packages.

Orders on a Thursday after 13:00 or Friday before 13:00 will only be delivered on Monday.

Orders after 13:00 on a Friday will only be delivered on the Tuesday.

Packages can be delivered any time during the day up until 18:00.

We can deliver to your home, or to your place of business.

It's a hand to hand courier service, so we can not deliver to P.O. Boxes

Couriers do not deliver on public holidays, Saturdays or Sundays.

Any questions or comments please mail us at