Shipping & Payment Policy
Vape Hyper and its employees shall under no circumstances be liable for the goods in any way once handed over to the courier.
There is no insurance on the shipping methods listed in our shipping methods, should you require insurance on a package, please contact us and we will arrange a quote from The Courier Guy.
Please note: The Courier Service is a 'best effort' service. Many factors can affect timely delivery (weather, traffic, break downs etc.) and we therefore cannot guarantee that we will be able to deliver the next day, we will however do everything in our power to get it delivered.
Delivery times can not be scheduled and we can not advise on delivery times.
Please contact the courier for any queries on times.
Free delivery is subject to the minimum purchase amount or offer available at the time of placing the order.
Free delivery will only be applicable to areas as defined by The Courier Guy.
Areas falling out of the Main Centres classification (View on The Courier Guy website) may be subject to service only on certain days and will take between 2 to 3 days additionally.
Delivery charges and weight limitations are as set out on the Shipping Page after checkout.
**Batteries can no longer be shipped on an Overnight or Air Freight basis** This applies to devices with built in batteries as well.
Standard and Free delivery service does not have any insurance cover whatsoever although we do ensure the package is safely packed, we can not be held liable for any damages or loss once dispatched.
Please note that any orders with batteries can only be shipped on an economy service (2 to 4 days delivery) due to the hazardous nature the item.
The Free Delivery service is applicable only to packages up to 5kg, anything over 5kg may incur additional charges and will be sent on an Economy Road Service which may take between 2 to 4 days to deliver. Free Delivery is also Limited to areas as prescribed by The Courier Guys coverage areas.
Please note that should the courier require a surcharge for areas that are out of there service range, we will not be able to deliver on any of the listed services unless the extra fee is received.
Vape Hyper reserves the right to cancel any delivery should the courier fee exceed our prescribed limits.
To qualify for overnight service, orders must be paid and received before 11:00 as we need some time to make up your packages.
Orders on a Thursday after 11:00 or Friday before 11:00 will only be delivered on Monday.
Orders after 11:00 on a Friday will only be delivered on the Tuesday.
Packages can be delivered any time during the day up until 18:00.
We can not provide specific delivery times or instruct the courier to deliver at specified times.
We can deliver to your home, or to your place of business.
It's a hand to hand courier service, so we can not deliver to P.O. Boxes
Couriers do not deliver on public holidays, Saturdays or Sundays.
Any questions or comments please mail us at firstname.lastname@example.org
All payment made online will automatically be allocated to the order if the procedure is followed correctly. These orders will be processed as we receive them.
Paying via SID Instant EFT should be done immediately as instructed to by the Payfast or Paygate system. Copying the reference number for later payment will result in the order not being linked and you would need to contact the processing company for a refund. We will not receive the order and will not be able to assist as we would not be able to locate the payment.
Any questions or comments please mail us at email@example.com
By completing an order and making payment you agree to terms set out here. Should you not agree please cancel your order immediately.