Terms & Conditions of Sale
Terms and Conditions
1. Description of goods
Striking Distribution cc (herein after to referred to as "the company") T/A Vape Hyper, are retailers of vaping related products
Delivery is not part of the products we offer, we merely facilitate the delivery service on your behalf.
Striking Distribution does not accept any responsibility relating to the goods once it leaves our premises. The company will not be held responsible for the courier service in any way or form.
There is no insurance on the shipping methods listed in our shipping methods, should you require insurance on a package, please contact us to arrange a quote from The Courier Guy.
Delivery will be via door to door courier which may take between 2 to 5 days deliver after processing. You will be notified of the dispatch of your order via email with a tracking number updated in your order online.
3. Loss or damage to goods
No responsibility or liability whatsoever shall attach the company Striking Angling Supplies or its employees for any loss or damage to goods once it has left the companies premises.
The company shall under no circumstance be liable for Any loss or damage caused by the negligent and/or grossly negligent act or default of the company or its employees.
4. Export Restriction
The offering of this website is available to South African clients only
5. Returns, Refunds & Exchanges
Unfortunately Concentrates, DIY Supplies, Concentrates, E-Liquids cannot be returned or refunded as it is removed from a controlled environment, please email us regarding any issues
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 5 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Contact us immediately.
If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods in good condition.
With purchases we provide 5 day policy where if the product is at fault we will troubleshoot and if that fails exchange the product. Please be certain of your purchase as there are no refunds on products sold.
Hardware carries a 90 day warranty should any manufacturing defects arise with your purchase.
Warranties are voided and will not be applied to goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product. Failure to properly maintain your device will also render the warranty null and void
Items not covered under our 90 day warranty include paint and finishing, glass parts and/or replaceable parts such as commercial coils and damage due to e-liquid
There is no warranty on coils as it is a heating element and incorrect use may result in damage.
Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller after receiving prior confirmation by the Seller via e-mail to return the goods.
Transport of returns remain the responsibility of the Buyer. Goods can be opened, inspected and tested before shipping on your behalf if you request it.
Please refer to the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) which governs online transactions and specifically notes that "The consumer shall bear the cost of returning the goods to the supplier.''
If an item is found defective and it is still within the manufacturer warranty 90 day, period the item will either be repaired or replaced. If a item or part is not available at the time it will have to be ordered from the supplier overseas.
Goods to be returned must clearly show the order number of the original purchase on the package and a copy of the proof of purchase should accompany the item.
Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product.
Should any hardware, be returned within the 90 day warranty, found to be faulty and there is not replacement product, refunds will be processed within 30 days
Every effort is made to ensure that your product arrives in 100% working order, we reserve the right to open any product to test it from time to time to ensure it is in working order.
Please also note that product images may vary in relation to actual items. If you are uncertain about size, colour or any uncertainty about an item, please contact us to clarify before purchasing.
Cancellation of orders will attract a 10% administration fee
6. Disclaimer regarding the use of Nicotine products, Electronic Cigarette, Lithium Ion Batteries and related items.
Please ensure that you are aware of the adverse effects of the use of Nicotine poses to a persons health before selling and item.
Please note that Nicotine Salts tend to adversely affect more persons then Freebase Nicotine. Persons experiencing any adverse reaction, including and not limited to, dizziness, nausea, fatigue and the slightest feeling of being unwell should immediately discontinue use of the product.
Electronic cigarettes contain lithium ion batteries that are widely used but can malfunction at times. We do not manufacture these batteries and do not take responsibility for any liability arising from such a malfunction.
By concluding the purchase you warrant that Striking Distribution will not be held accountable relating to the adverse reactions of Nicotine, electronic cigarettes, lithium Ion batteries and related items and any and all liabilities, claims, cause of action, damages, or losses, which may be incurred by the client or end user.
Vape Hyper will take all reasonable steps to protect the personal information of users. Fro the purpose of this clause "personal information" shall be defined as detailed in the promotion of access to information Act 2 of 2000 (PAIA)
Payment processing is not the responsibility of Striking Distribution. Upon choosing and paying through any of the listed payment providers, the exchange is between yourself and the payment provider.
Vape Hyper can only process an order once we receive confirmation of payment from the payment provider.
Payment may be made by Visa, Mastercard or SID Instant EFT.
9. Card Acquiring and Security
Cars transactions will be acquired for Vape Hyper via PayGate (Pty)Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
10. Customer details separate from card details
Customer details will be stored by Striking Distribution separately from card details which are entered by the client on PayGate’s and Payfast's secure sites. For more detail on visit their respective websites.
11. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Vape Hyper takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution. Once the order is handed to the courier we will not be responsible for any event that occurs during transport.
13. Country of domicile
This website is governed by the laws of South Africa and Vape Hyper chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 102 Rietspruit Street, Sunderland Ridge, Centurion.
Vape Hyper may, in its sole discretion, change this agreement or any part thereof at any time without notice.
15. Company information
This website is run by Striking Distribution cc (private company) based in South Africa trading as Vape Hyper.
16. Striking Distribution contact details
17. By placing and paying for an order you agree to the Terms & Condition as stated here. Should you not agree please do not proceed with the order, cancel it immediately and exit the webpage.