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Terms & Conditions of Sale

Terms and Conditions

1. Description of goods

Vape Hyper are retailers of vaping related products

2. Delivery

Delivery will be via door to door courier which may take between 2 to 5 days deliver after processing. You will be notified of the dispatch of your order via email with a tracking number updated in your order online.

3. Export Restriction

The offering of this website is available to South African clients only

4. Returns, Refunds & Exchanges

Unfortunately Concentrates, DIY Supplies, Concentrates, E-Liquids cannot be returned or refunded as it is removed from a controlled environment, please email us regarding any issues.

Cancellation of orders will attract a 5% administration fee

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller after receiving prior confirmation by the Seller via e-mail to return the goods.

Transport of returns remain the responsibility of the Buyer. Goods can be opened, inspected and tested before shipping on your behalf if you request it.

If an item is found defective and it is still within the manufacturer warranty 60 day, period the item will either be repaired or replaced. If a item or part is not available at the time it will have to be ordered from the supplier overseas.

Goods to be returned must clearly show the order number of the original purchase on the package and a copy of the proof of purchase should accompany the item.

Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product.

Should any hardware, be returned within the 60 day warranty,  fount to be faulty and there is not replacement product, refunds will be processed within 30 days

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 5 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Contact us immediately.
If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods in good condition.

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller after receiving prior confirmation by the Seller via e-mail to return the goods.

Transport of returns remain the responsibility of the Buyer. Goods can be opened, inspected and tested before shipping on your behalf if you request it.

With all purchases we provide 5 day policy where if the product is at fault we will troubleshoot and if that fails exchange the product. Please be certain of your purchase as there are no refunds on products sold.

Every effort is made to ensure that your product arrives in 100% working order, we reserve the right to open any product to test it from time to time to ensure it is in working order.

5. Privacy policy

Vape Hyper will take all reasonable steps to protect the personal information of users. Fro the purpose of this clause "personal information" shall be defined as detailed in the promotion of access to information Act 2 of 2000 (PAIA)

6. Payment

Payment processing is not the responsibility of Vape Hyper. Upon choosing and paying through any of the listed payment providers, the exchange is between yourself and the payment provider.

Vape Hyper can only process an order once we receive confirmation of payment from the payment provider. 

Payment may be made by Visa, Mastercard or SID Instant EFT.

Card Processors

7. Card Acquiring and Security

Cars transactions will be acquired for Vape Hyper via PayGate (Pty)Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9 Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10 Responsibility

Vape Hyper takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11 Country of domicile

This website is governed by the laws of South Africa and Vape Hyper chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 102 Rietspruit Street, Sunderland Ridge, Centurion.

12 Variation

Vape Hyper may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13 Company information

This website is run by Vape Hyper (private company) based in South Africa trading as

Vape Hyper / Carp Strike and with registration number 2015/342081/07 and Zubair Vally (Director)

14 (Your Company) contact details
Company Physical Address: 102 Rietspruit Street, Sunderland Ridge, Centurion.

Email: vapehyper@gmail.com

Telephone: 012 666 7120